Customer Service Intern

 

If you're looking for a hands-on internship, this could be perfect for you. EnovativeTV is looking for a dedicated, smart go-getter who's willing to dig in and learn while doing so. You'll learn the ins and outs of quality customer service, participate in training activities and most of all - you'll learn the business. Nobody will make you fetch coffee or waste your time on meaningless tasks. This is a hands-on position that can lead to full-time employment.

Primary Duties & Responsibilities

  • Answer incoming telephone and email inquiries from prospective and existing customers
  • Helps resolve complicated customer complaints
  • Assist customers with billing inquiries and payments
  • Provide technical support including help with new installations / app download
  • Check account status for customers
  • Answer product questions/Make product recommendations
  • Inform customers of current promotions or special sales
  • Communicates any problems or issues to management for resolution

Requirements:

  • Minimum of High School Diploma or equivalent experience
  • Excellent Customer Service skills
  • Ability to manage multiple priorities and respond in a timely manner to request
  • Previous customer service experience is a plus, but not required
  • Ability to work in a fast-paced environment and collaborate effectively as a team member
  • Ability to communicate at all levels with internal/external clients by phone and email
  • Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point)
  • Bilingual: French and English a MUST
  • Flexible schedule - weekdays; ability to work on Saturdays is a plus
Please email your job application and resume to